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ONICRA has an extensive experience in operating a wide range of
business processes in areas such as Finance, Accounting, Back-end Management, Application
Processing, Analytics, and Customer Relations.
Six Sigma principles are applied to eliminate defects, to decrease variations and to reduce inefficiencies. We develop and track operational metrics to measure process performance. This serves as a means of monitoring service level and enhancing productivity.
Our ability to deliver continuous process improvement is an important value we deliver to our clients. This helps us deliver real business impact to our clients in the form of increased revenue, margins, working capital, and satisfaction. |
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We deliver services from a national network of 150
operation centers. Our integrated network also comprises of
4000 FOS (Fleet on Street) personnel located at various strategic
locations nationwide. Our presence in 400 locations
coupled with multilingual capabilities lends us a competitive advantage to manage
complex processes in multiple geographic regions.
The operations architecture allows for business and services to be conducted in
the lowest turnaround time using our revolutionary PRTS
(Performance Rating & Tracking System) technology. Operations not only
run round the clock but also meet customer needs for proximity, language and cultural
compatibility without hampering productivity.
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Our advanced analytic methods and state-of-the-art data-mining tools, coupled with
strong domain knowledge and research skills, offer targeted operation services to
our customers. These methods are used to address client needs and to increase their
productivity. |
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Our expertise includes extensive knowledge of third-party hardware, network, computing
infrastructure and enterprise resource planning. The entire network is centrally
controlled using our revolutionary PRTS technology. Our IT Services team is committed
and driven by industry recognized process excellence that includes global delivery
capability.
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We have domain expertise in industries such as telecom, banking, insurance,
health, education and automobile sector.
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Our people are critical to the success of our business as well as yours. We continue
to develop innovative recruiting techniques and emphasize learning throughout the
tenure of an employee's career. This leads to teamwork, continuous process improvement
and dedication to our customers. |
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